How to talk to the IRS

Chad Dickinson • August 20, 2025

Most people hope they never have to speak directly with the IRS. But if that call comes, knowing how to handle the conversation can make the difference between clarity and confusion — or even money saved versus money lost.


Here’s a practical guide on how to talk to the IRS the right way:


1. Stay Professional and Polite

It may sound obvious, but tone matters. The IRS representative you’re speaking with has the ability to note your attitude and cooperation in their file. Keeping calm and professional helps the call go smoother and keeps the agent more willing to explain your options.


2. Confirm Who You’re Talking To

Before sharing personal details, always ask for:


  • Their full name
  • Their IRS employee ID number
  • A call reference number, if provided


This ensures you’re really dealing with the IRS and not a scammer. Remember — the IRS won’t ask for payment by gift cards, wire transfer, or peer-to-peer apps like Venmo or CashApp.


3. Have Your Information Ready

The IRS is detail-driven. Before you pick up the phone, make sure you have:


  • Your most recent tax return
  • Any IRS letters or notices you’ve received
  • Your Social Security number or Tax ID
  • A notepad to record details


Being organized shows you’re serious and keeps the call focused.


4. Don’t Guess — Ask for Clarification

IRS notices can be full of jargon. If something doesn’t make sense, ask the agent to explain it in plain English. Never guess at what they’re asking for. A wrong answer or assumption could create unnecessary delays or even trigger additional issues.


5. Document Everything

Write down the date, time, the name/ID of the agent, and a summary of what was discussed. If you need to call back, or if the IRS sends something that doesn’t match what was said, having your own record is incredibly valuable.


6. Know Your Rights

You’re not powerless when speaking to the IRS. Taxpayers have the Taxpayer Bill of Rights, which includes the right to representation. You don’t have to figure things out on your own — you can pause, consult a tax professional, and have them speak on your behalf.


7. What to Say (and Not to Say) to the IRS


When you’re on the phone with an IRS agent, your words matter. Stick to facts and keep your answers short. Here are some tips:


What to say:

  • “Can you explain that to me in simpler terms?”
  • “What specific documents do you need from me?”
  • “May I have a deadline extension in writing?”
  • “I’d like to consult a tax professional before answering further.”


What not to say:

  • Long explanations or excuses (“I didn’t file because…”).
  • Promises you can’t keep (“I’ll pay everything by next week” if you can’t).
  • Emotional outbursts — frustration doesn’t help your case.


Clear, calm, and factual is always best.


8. How a Tax Attorney Can Help

While some IRS conversations are straightforward, many are not. A tax attorney can:


  • Communicate directly with the IRS on your behalf so you don’t have to handle stressful calls.
  • Protect your rights by ensuring the IRS follows proper procedure.
  • Negotiate resolutions like installment agreements, penalty reductions, or even debt forgiveness (if you qualify).
  • Provide strategy — attorneys understand both the law and IRS procedures, which means they can see solutions most taxpayers miss.


Think of it like going to court without a lawyer — you can do it, but the odds aren’t in your favor. Having a tax attorney gives you someone in your corner who knows the rules of the game as well as the IRS does.


What to Say if You Already Have a Tax Attorney

If you’re working with a tax attorney, you don’t need to get into the details yourself. Instead, you can politely direct the IRS agent to your representative. For example, you might say:


  • “Thank you for your call. I have legal representation with Arch Tax, and I’d like all communication to go through my attorney.”
  • “My tax attorney is handling this matter. May I give you their contact information so you can reach out directly?”
  • “For accuracy, I’ll defer to my attorney on this issue. Please contact them for further details.”


This keeps you from saying anything that could complicate your case and ensures the IRS communicates with someone who knows the law inside and out.


Talking to the IRS doesn’t have to be intimidating if you stay calm, prepare, and know your rights. But for anything beyond a simple question, having a tax attorney in your corner can save you stress — and money.


If you find yourself needing help and need to talk to someone, schedule a free consultation with us and we would be happy to discuss your options.

By Chad Dickinson August 15, 2025
You trust your tax preparer with some of your most sensitive personal and financial information. But what happens if scammers target them—and end up with your data? Unfortunately, there’s a real scam going around that does exactly that. Here’s how it works and how you can protect yourself. The Scam in Action Criminals send fake emails to tax preparers, pretending to be from the tax software company the preparer uses. These emails ask the preparer to “verify” their Electronic Filing Identification Number (EFIN) —a number the IRS uses to identify legitimate tax businesses. The email tells them to send the EFIN information by fax. If the preparer falls for it, scammers can use that EFIN to file fake tax returns in clients’ names—claiming fraudulent refunds. Why This Matters to You If your preparer’s EFIN is stolen, scammers could: File a fake return using your personal information Claim your refund before you do Cause IRS delays and red flags on your account Make it harder and slower for you to get your real refund Signs of Trouble Here are a few warning signs that could mean your personal tax information was compromised: You try to e-file and the IRS says a return has already been filed under your name You get a letter from the IRS about a tax return you didn’t file You receive unexpected tax documents in the mail What You Can Do You can’t stop scammers from targeting tax professionals, but you can take steps to protect yourself: Ask your preparer how they protect client data — A good tax pro will use secure portals and never send sensitive info over unencrypted email. Consider getting an IRS Identity Protection PIN (IP PIN) — This is a 6-digit number that prevents anyone from filing a return in your name without it. Act quickly if you suspect fraud — Contact your tax preparer, report it to the IRS, and follow their steps to secure your account. Bottom Line The EFIN scam targets tax preparers, but it’s taxpayers who can suffer the consequences. By choosing a preparer who takes security seriously—and staying alert to signs of fraud—you can greatly reduce your risk. If you think your information may have been compromised or want help setting up extra IRS protections, contact Arch Tax today . We’ll help you secure your account and make sure your tax return is filed safely and accurately.
By Chad Dickinson August 8, 2025
If you filed for an extension, your new tax deadline is October 15, 2025 . That gives you a little extra time — but not much — to get everything in order. Many taxpayers in your shoes consider hiring a professional to help finish the return. But here’s the catch: Not all tax preparers are created equal.  Some are helpful pros. Others? Not so much. Choose the wrong one, and you could risk your refund — or worse, find yourself in a mess with the IRS. Here are the biggest red flags to watch out for when choosing a tax preparer: 1. They Promise Bigger Refunds Than Everyone Else If someone claims they can get you a “huge refund” before they’ve even looked at your documents, that’s a giant red flag. A legitimate preparer doesn’t make promises until they’ve seen the facts. 2. They Want Your Refund Deposited into Their Bank Account Never agree to this. Your refund should be deposited directly into your bank account — not theirs. This is a shady tactic some preparers use to skim fees or delay payments. 3. They Won’t Sign the Return By law, paid preparers must sign your return and include their Preparer Tax Identification Number (PTIN) . If they refuse? Walk away. 4. They Don’t Ask for Records or Receipts Good tax pros ask a lot of questions and request documentation. If someone is willing to prepare your return based only on a pay stub or vague guesses, that’s a problem. 5. They Base Their Fee on Your Refund Size A preparer who charges a percentage of your refund has a financial incentive to fudge the numbers. Reputable pros charge flat or hourly fees — not a cut of your return. 6. They Can’t Be Reached After Tax Season What happens if the IRS sends you a notice in December? Make sure you’re working with someone who’s available year-round — not just from January to April. What You Should Look For A valid PTIN IRS e-file access Transparency in pricing Willingness to review the return with you Available to answer questions even after October Final Tip: You Are Still Responsible No matter who prepares your return, you are legally responsible for what gets filed. Don’t sign a return you haven’t reviewed — and never sign a blank one. Need Help You Can Trust? At Arch Tax, we pride ourselves on transparency , ethics , and experience . We’ve helped hundreds of clients meet their tax deadlines — without the red flags. Let’s make sure your return gets filed right. Schedule a free consultation today!
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